Customer Service Advisor at HSBC
HSBC is looking for a talented and experienced Customer Service Advisor with exceptional communication skills to join their dynamic team in a hybrid role. If you’re ready to thrive in a fast-paced, customer-focused environment, HSBC would love to hear from you!
About the Company
As a subsidiary of HSBC Holdings plc, HSBC UK is one of the nation’s leading financial institutions, proudly headquartered in Birmingham. Serving over 14.7 million customers, HSBC UK is dedicated to supporting the financial well-being of individuals, businesses, and communities across the country.
What We Offer
– Retail Banking and Wealth Management: Comprehensive financial solutions for personal and private banking customers.
– Business Support: Partnering with SMEs and large corporates to fuel growth, international expansion, and sustainability transitions.
– Universal Banking Expertise: A wide range of services designed to meet the diverse needs of customers and businesses alike.
Join HSBC UK and be part of a globally recognized institution that is committed to making a positive impact. Apply today to take the next step in your career!
Position: Customer Service Advisor
Salary: from £23,205
Job Type: Full Time
Location: Leeds, UK (Hybrid)
About the Role
If you’ve got experience in delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks?
As well as a salary starting from £23,205 for a 35-hour week, we offer an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.
Share dealing 3-week rolling shift pattern
Week 1 07.30 – 15.30
Week 2 09.30 – 17.30
Week 3 11.00 – 19.00
Investments 2-week rotation
Week 1 – Monday to Friday 8am to 4 pm
Week 2 – Monday to Friday 10 am to 6 pm
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. Please note, that our contact centre team will be based in Leeds LS98 1FD, so please do consider if this will be commutable for you.
To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Main Duties
You will:
- Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
- Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
- Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
- Be a problem solver with excellent attention to detail.
- Be happy to support in educating our customers about HSBC products and alternative digital banking platforms.
Although previous Customer Service experience is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme.
This covers 12 weeks to get you up to speed with your role and our systems and products. Our Training and Academy hours are Monday to Friday 9 am-5 pm and training and academy support will be 100% face-to-face in the office, and we ask that you do not take any holidays during this time. You must also be able to commit to the role for a minimum of 12 months.
Our Contact Centre is open between 7.30 am-7 pm Monday to Friday and we are specifically looking for people who can work full-time. Flexibility is required as these are key hours when our customers need us the most. The shift available will follow the below cadence and will be assigned according to the area you will support for this position:
Benefits
As well as a salary starting from £23,205 for a 35-hour week, we offer an impressive range of company benefits including:
- 25 days paid holiday (+ bank holidays)e
- Employee discounts and pension/healthcare schemes.
- We also provide hybrid working which gives you the best of both worlds.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled