Customer Service Representative at GenesisCare

GenesisCare UK is seeking a skilled and motivated Customer Service Representative to join our team in a rewarding remote position. If you excel in communication and organizational skills and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About the Company

GenesisCare UK is the leading provider of private oncology services, dedicated to transforming cancer care through innovative and personalized treatments. Our mission is to enhance patient quality of life, improve life expectancy, and increase survival rates through world-class, integrated care. 

With a team of over 600 highly trained physicians, healthcare professionals, and support staff, we operate 14 specialist outpatient cancer centres across the UK. Our cutting-edge services include advanced diagnostics, medical oncology, radiotherapy, and Theranostics, complemented by wellbeing programmes in partnership with Penny Brohn UK and exercise medicine initiatives proven to improve patient outcomes. 

We are pioneers in cancer treatment research, collaborating with universities and global experts to bring new therapies to life. Our UK clinical trials programme broadens access to innovative treatments, ensuring patients benefit from the latest advancements in cancer care. 

At GenesisCare UK, we are passionate about innovation, teamwork, and excellence. We invest in our people by offering opportunities for growth, learning, and career development, empowering them to make a real impact. 

Why Join Us?

– Work remotely in a dynamic and supportive environment. 

– Be part of a team transforming cancer care for patients worldwide. 

– Access professional development and growth opportunities. 

Join GenesisCare UK and play a vital role in shaping the future of healthcare while advancing your career. Apply today and become part of a team committed to making a difference in patients’ lives every day.   

Position: Customer Service Representative

Salary: £11 to £13.50 an hour

Job Type: Full Time

Location: Remote, UK

About the Role

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a home-based Customer Service Representative? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

As a Customer Service Representative with us, you’ll play a pivotal role in responding to and managing all incoming enquiries via channels prescribed by the business (phone/website/WhatsApp/Live chat etc.) These will come from a variety of sources -prospective patients, existing patients, healthcare professionals and external organisations. This is your opportunity to make a meaningful impact and develop your career.

Main Duties

• Be confident communicating with potential patients through different media.
• Liaise with key points of contact within the GenesisCare network to ensure efficient and effective delivery of our services.
• Gather data relevant to enquiries and track outcomes by GDPR and internal systems.
• Signpost and liaise with external agencies providing patient services.
• Data capture: accurately capture and record all enquiries, flagging those that require a suitable follow-up task within the team to answer questions/concerns and complete bookings.
• Deliver a confident and knowledgeable response to potential patients who need guidance on cancer pathways and our clinical teams.
• Participate in quality improvement initiatives to enhance the patient’s experience with a focus on continuous improvement.

Qualifications

• Experience in working within a fast-paced Contact Centre environment.
• Competent with a variety of software packages including Microsoft Office Suite, Excel and Teams
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within the Patient Care Coordination team, wider business, healthcare professionals, patients, and their families.
• Energetic and passionate, you should be a self-starter, solutions-orientated individual.
• Compassionate and empathetic approach to patient care
• Strong organisational and documentation skills maintaining accurate patient records and documentation.
• Ability to learn and retain a vast array of information
• Comfortable interacting with enquiries via their chosen channel
• Confident in engaging with patients to ensure their enquiry is satisfied

Qualifications and Knowledge (desirable, not essential):

• Minimum of 2 years of experience in a healthcare setting, preferably in oncology.
• Strong knowledge of cancer treatment and patient care.

Benefits

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to the Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy – free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself to exclusive retail discounts.

Required Documents

1. CV/Resume
2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled