Customer Service Support at Inspired Education

Inspired Education is seeking a talented Customer Service Support Specialist with excellent communication skills to join our dynamic team in a remote position. If you meet the qualifications and are passionate about delivering exceptional service, we encourage you to apply today!

About the Company

Inspired Education is a leading global network of premium private schools, proudly operating 118 schools across 27 countries and 6 continents. Serving over 90,000 students from Kindergarten to Year 13, we provide a world-class learning experience through innovative and proven educational practices. 

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by prestigious investors, including Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. With an annual growth rate of 20%, the Group continues to expand through acquisitions, greenfield developments, and the enhancement of existing schools. 

In 2023, Inspired was recognized by Beauhurst as one of the UK’s top 10 highest-value private companies. 

Take this opportunity to join a globally renowned organization and contribute to our mission of delivering excellence in education! Apply now and be part of a team that’s shaping the future of learning. 

Position: Customer Service Support

Salary: £23,000 to £25,000 a year

Job Type: Full Time

Location: Remote, UK

About the Role

The successful candidate will join the Inspired Online Operations team, reporting directly to the Customer Service Lead, supporting the operational delivery for King’s InterHigh. This role focuses on sales and customer engagement within our King’s InterHigh School.  It is multi-channel as customers can contact us via multiple different mediums. Prospective customers looking to broaden their understanding of Online Learning/joining King’s InterHigh can book calls with the team or send contact forms via the website for written communication.

The purpose of this role Is to ensure that customers receive first-class advice and support to resolve any queries they may have and successfully onboard new customers, ensuring that they have all the information they need to make informed decisions about their children’s education.

Continuous training and development will be provided to ensure you have the tools to meet our customer service standards and to ensure that we also uphold our data protection and safeguarding responsibilities. You will be expected to work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first-time resolution rate for the customer.

If this position is of interest to you and in line with your skills and experience, we look forward to receiving your application!

Main Duties

• Be responsible for assisting prospective customers with their queries
• Ensuring that new customers are fully aware of our services offered, and onboarding them effectively
• Providing excellent customer service
• Cover multiple channels for lead generation and conversion
• Actively participate in Open Events and other lead-generating activities
• Keep up to date with Education developments within the company, to ensure accurate information is shared with prospective parents

Qualifications

• A minimum of Level 3 qualification(s) to be achieved (e.g. A-level, BTEC National, NVQ3).

Skills and attributes

• Have excellent written and verbal communication skills
• Highly computer literate with strong systems skills
• Excellent Customer Service and sales skills
• Ability to work as a team and individually
• Ability to manage your workload effectively
• Capable of working effectively in dynamic and changing environments
• Experience working in a customer service/sales environment
• Knowledge of the education sector would be an advantage

Specifically, you will have

• A flexible approach and the ability to thrive in a business with a fast-changing, collaborative, delivery culture
• The ambition to place the King’s InterHigh offering at the forefront of the marketplace

Benefits

• Life Assurance, Employee Assistance Programme
• Healthcare Cashback
• Additional Service-Related Annual Leave
• Company Pension Scheme

Required Documents

1. CV/Resume
2. Cover Letter

Application Process

Interested candidates should kindly CLICK HERE  to learn more and apply

Application Deadline

December 6, 2024