Customer Success Representative at Helpful Home
Helpful Home is hiring an experienced and highly organized Customer Success Representative for a remote role. If you have the qualifications and are passionate about delivering exceptional service, we encourage you to apply today!
About the Company
Founded in 2010, Helpful Home was built on a family-oriented philosophy, prioritizing work-life balance and creating a supportive environment for its employees. This commitment to flexibility and quality has fueled the company’s success and made it a trusted name in the cleaning industry.
Key Milestones and Achievements:
– Grew to become the largest cleaning company in Sales within nine years.
– Expanded services across the North West region, driven by glowing word-of-mouth recommendations.
– Recognized for excellence with multiple industry awards.
– Known for hiring and training some of the best cleaning professionals in the business.
Our Expertise:
Initially focused on domestic cleaning, Helpful Home has expanded to meet the rising demand for commercial cleaning services, including offices and schools. We apply the same meticulous attention to detail for commercial projects as we do for homes, offering:
– Thorough documentation and risk assessments.
– Flexible service hours (minimum two hours per evening).
Why Join Helpful Home?
By joining Helpful Home, you’ll be part of a company that values its employees, provides ongoing training, and offers opportunities for growth in a family-friendly environment. Your role as a Customer Success Representative will contribute directly to maintaining our high standards and ensuring customer satisfaction.
Apply Today to join a team that’s redefining cleaning services with a focus on quality, care, and community.
Position: Customer Success Representative
Salary: £12 per hour
Job Type: Part Time
Location: Remote, UK
About the Role
Are you passionate about helping small business owners succeed? Do you have experience running your own business, love connecting with people, and enjoy providing solutions to challenges? If so, we’d love to hear from you!
The Domestic Cleaning Business Network (DCBN) is dedicated to supporting cleaning business owners in starting, growing, and thriving in the cleaning industry. We are looking for a personable and highly organized Customer Success Representative to join our team. This is a part-time, remote position offering flexible working hours.
Main Duties
- Schedule and manage online meetings with customers.
- Provide one-on-one support for business challenges, offering tailored advice and guidance.
- Share relevant resources, tools, and strategies to help cleaning businesses thrive.
- Build strong relationships with our community of business owners, ensuring their satisfaction and growth.
- Keep accurate records of interactions and follow-ups to ensure seamless customer experiences.
Qualifications
- Experience: You’ve run your own small business and understand the unique challenges and opportunities entrepreneurs face.
- Personality: You’re personable, approachable, and genuinely enjoy helping others succeed.
- Organization: You thrive on structure, keep track of details, and can juggle multiple tasks efficiently.
- Flexibility: You’ll work 10 hours a week, 2 hours a day, at times that fit around your schedule.
Benefits
- A flexible, work-from-home position with autonomy over your schedule.
- A chance to make a real difference in the lives of small business owners.
- A supportive team environment with opportunities to grow.
If this sounds like the perfect role for you, we’d love to hear from you! Please send your CV and a brief cover letter explaining why you’re the right fit for this position.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled